Support Center
Need help? no problem our trained staff are here to help
Please browse our FAQ's & Help documentation before contacting support.
Please browse our FAQ's & Help documentation before contacting support.
FAQ's
Please browse our compiled list of FAQ's by our customers.1Can I use my own tracker
You can use any previously purchased trackers aslong as they are supported by us, we have over 500 currently supported devices.
Simply purchase a subscription and connect your device to our platform. for help connecting your tracker to our platform click HERE.
Simply purchase a subscription and connect your device to our platform. for help connecting your tracker to our platform click HERE.
2Sim Cards
Can I use my own sim cards?
Yes simply add your sim to one of our devices or your own for help configuring your device click HERE
Do you supply sim cards?
Yes we supply roaming sim cards based upon your average mileage, or use of the tracker.
Will your sim cards work abroad?
Yes our sim cards are best network roaming sim cards for more information click HERE.
Yes simply add your sim to one of our devices or your own for help configuring your device click HERE
Do you supply sim cards?
Yes we supply roaming sim cards based upon your average mileage, or use of the tracker.
Will your sim cards work abroad?
Yes our sim cards are best network roaming sim cards for more information click HERE.
3Will Trackers work anywhere?
Trackers will work anywhere where the device can connect to a GPS satellite & Mobile Network
Devices out of network range will store any activity until it can connect to a network.
Devices out of network range will store any activity until it can connect to a network.
1Can anyone track my device
No. Only you will have access to your online tracking account and your tracker’s phone number and imei number.
2Will having a tracking device lower my insurance premiums.
You would have to contact your insurance company as this differs between insurance companies.
3Viewing my tracker
Our online tracking platform can be accessed from Tablets, Smartphones, PCs and Laptops via any web browser, or you can install our apps and monitor the location and status of your GPS Tracking device.
Documentation
Please browse our Help & getting started guides, full documentation can be found under DOCUMENTATION, Tracker set up help can be found under SUPPORTED DEVICES.Getting Started Guide
System Overview
Tracker Configurations
Video Guides
Ticket Support
If you require further assistance with either our tracking platform, or help with any devices purchased from us, or help with connecting your tracker to us, please submit a ticket below and a member of our dedicated support team will be right with you.[wp_support_plus]